Everything Shipping

Punctuality of item arrival is merely an indication and KINGDOMOF will not be held accountable for unusually long postage periods. Please be aware to factor in that items will only be posted on working days and that if you place an order during the weekend or a New Zealand public holiday, your order will not be processed until the next working day. Cancellations are not permitted for orders that arrive later than expected.

You will recieve a shipping confirmation e-mail, and an order confirmation email upon purchase. It is important to keep note of your receipt number in case the item is faulty or you change your mind and the need arises to return it.

 

Lost Parcels:

In the unfortunate event that a parcel is lost in transit, KINGDOMOF will either replace or refund the item. However, if the item can be traced to have arrived at it’s final destination, KINGDOMOF will not be liable for it.

 

Stock Availability:

Whilst KINGDOMOF does it’s utmost to ensure stock levels are correspondent with those indicated online, it may unlikely be that a mistake is made and the item you purchase is not in stock. In this case, you will be notified and refunded as soon as possible.

 

Returns and Exchanges:

Returns are permitted for change-of-mind items. This must however be done with ten days from the day on which the item is received. All purchases become final within ten days of receiving the package. Clothes must be unworn with all original tags still attached. It is crucial that KINGDOMOF is contacted in advance and made aware of the return. You will be credited using the eWay service within five working days upon return of the item(s).

 

Faulty Items:

We endeavour to produce items of the highest quality. It should be realized though that on occasions, faults could occur. If we are unable to repair the item or replace it, you will be credited the original costs including postage. However, if any import duty, customs fees and levies were charged, these are not refundable.

 

Contact and Postal Address:

Contact kids@kingdomof.co.nz for any returns. Contact must be made within ten days of you receiving the item. It is also within this ten day window that you are responsible for posting the item. Return items must be sent at your own expense and track and trace postage must be used. KINGDOMOF insists upon being made aware of the track and trace reference number. Parcels must also be insured at your own expense as KINGDOMOF accepts no liability for lost or post-damaged items. These must be sent to KINGDOMOF Limited and not to any physical store. The address can be seen below:

KINGDOMOF

17 Hume Drive

Hillcrest 0627

Auckland

NEW ZEALAND

If something is to be sent from KINGDOMOF as a replacement, shipping costs will be charged to you.

 

All WEmouve clothing is crafted by Kingdom of.